We do accept exchanges within 7 business days upon receipt of goods, only if found that Diamond Lush Hair Collection is directly at fault for the damage of the product(s). The customer must be contact Diamond Lush Hair Collection within 24 hours of receiving your damaged items to discuss possible exchange. Example: If an order is placed for a specific item and we mistakenly ship the wrong item, Diamond Lush Hair Collection will honor an exchange at no additional cost for products of equal value. If desired product is not available, we will issue a full refund. We WILL NOT allow an exchange if the item has ANY signs of being worn.
Hair, cannot be brushed, combed, cut, taken out of the bundle and tried on, or processed in anyway. If our company decides to accept your return, you will be sent a link to process the return and/or refund.
Please allow 3-5 days processing for returns. We pride ourselves on customer service and will do our best to rectify each issue. We ask that all customers are confident in their order prior to making a purchase.
EACH BUNDLE OF OUR VIRGIN HAIR IS MADE FROM A SINGLE DONOR. THERE MAY BE A SLIGHT VARIATION IN THE HAIR YOU RECEIVE FROM THE PHOTO SHOWN ON OUR PAGE. NO TWO BUNDLES WILL BE EXACTLY THE SAME BECAUSE NO TWO HEADS OF HAIR ARE EXACTLY THE SAME. OUR PHOTOS ARE ONLY MEANT TO GIVE YOU AN IDEA OF OUR TEXTURES.
SINCE OUR PRODUCTS ARE NOT PROCESSED OR COLORED, OUR VIRGIN HAIR COMES IN THE NATURAL SHADES OF 1B (Off Black). WE CANNOT GUARANTEE THAT BUNDLES WILL HAVE THE SAME COLOR BEING THAT HAIR IS TAKEN FROM MULTIPLE DONORS. WE RECOMMEND CONSULTING A PROFESSIONAL STYLIST SHOULD YOU CONSIDER COLORING YOUR HAIR. OUR HAIR IS ABLE TO WITHSTAND COLORING.
Please email us at firstname.lastname@example.org for any specific questions or issues.